These General Terms of Sale govern the offer and the sale of all the products on and on its related online store. The products on are directly sold by Prosperità srls, Via Giovanni Berchet 16, 35131 Padova (IT) P.iva: 05012430285 (hereafter the Vendor). For any further information, please do email us at or call us on +393494391399.

Contract language. The language of the contract is English. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. All Eliem’s product are carefully handmade by an expert craftsmen, so any imperfections can be considered a unique feature. The company has the right to correct and change this website without notice any time deemed necessary. The Vendor cannot guarantee that the information published on this website are compliant with the regulations in place in the country of residence of the Customer, if this is not Italy. The Vendor declines any responsibility for any possible problems, damages or risks that the Customer may find while browsing this website. The Vendor guarantees that this website is secure according to Internet international standards and therefore, if correctly used, it is protected from the risk of  Internet viruses. The Vendor declines any responsibility for any possible malfunctioning of this website related to disabled cookies in the Customer’s browser. Commercial Policy We only sell our products to final customers. Your order on our Website must have no direct relationship with a business activity and must be strictly limited to your personal use. For consumer we mean a natural person who acts solely for personal purposes not linked in any way to entrepreneurial or business activities. For this reason, we kindly ask the users who cannot be defined as consumers to refrain from attempting to establish commercial relationships with us and to not submit purchase orders on this website. On the basis of the above mentioned commercial policy, we reserve the right to not process orders of products not compliant with it and those whose use is not intended for Customers only. You must be 18 or over. We only accept orders from customers aged 18 and over. ORDERS To place an order, add one or more items to the cart and proceed to the check-out. Once your order has been processed, you will receive a confirmation email. Once your order has been dispatched, you will receive another email with all the information you need to track your parcel. Please note that, after the order has been completed, it is not possible to change its details or the delivery address. Please ensure that your order and your personal details are both correct before ending the purchase process. Should you need assistance with your order, please do email us at Our acceptance of your order will take place when we email you and tell you we have accepted it or when we actually start shipping the products to the delivery address, at which point a contract will come into existence between you and us. You are bound by your order for 14 days. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified, or if the order is considered to be fraudulent or otherwise made in breach of these Terms of Sale. In such case, you will be notified in Writing and we will not charge you for the product(s). The price of the product in euros (€) which includes VAT (and, except where otherwise stated on our Website or notified to you by email, delivery costs) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. We will not provide VAT-refund services. We do not provide VAT-refund service for orders placed on our Website. Delivery costs. The costs (if any) of delivery will be as displayed to you on our website and before you place your order. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control and without negligence on our side, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of unreasonable delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. Pre-orders We offer to all our Customers the opportunity to pre-order some of the products shown in our online shop. Sold out products are clearly marked; for each one of them we also mention the average time we need to make it available again. During this time, the sale of that product is suspended. Pre-orders allow us to guarantee the delivery of the product within the indicated time and avoid any possible delay due to high demand or sale of all stock. The procedure to place a pre-order is the same of the purchasing process, including the immediate charge of the entire payment. By placing a pre-order, the Customer explicitly accepts to receive the desired product after the 30-days limit, notwithstanding the current regulations (Art. 54, Clause 1 of Legislative Decree n.206 dated 6th September 2005). The product will be shipped as soon as it becomes available, therefore the indicated delivery time is approximate and it is subject to further variations depending on the material supply. RETURNS AND REPLACEMENTS In accordance with Art.64 of Legislative Decree n.206 dated 6th September 2005 and subsequent amendments and additions, the Customer is entitled to withdraw from the contract without any penalty and without specifying any reason within 14 (fourteen) business days from the date of receipt of the products at the address provided during the purchase process. To exercise the right of withdrawal, the Customer must send an e-mail to Name and Surname; Order number; The desired type of compensation, to be chosen between: Product replacement;replacement The right of withdrawal cannot be applied to requests that do not specify the above mentioned details, unless the Customer sends a new, correct request. Upon receiving the request, an e-mail containing the return number will be sent to the Customer. All the delivery costs for the return of the products are at the expense of the Customer. Products must be returned within the time limit applicable to the right of withdrawal to the following address: Viale dell’industria 6,35129 Padova(IT) All the risks linked to the shipment of the return are on the Customer. In order to be replaced or refunded, the returned products must have the tag, the label, the protective bag and the box as sold. Exchange items are subject to availability. Refunds will be made with the same payment method (credit card or PayPal) and in the same currency used for the purchase. The time of reimbursement may vary, depending on the payment circuit used for the purchase. Any potential variation between the amount paid and the amount refunded due to the fluctuation of exchange rates will not be reimbursed. Please note that you may not exchange products which you have received as a result of a prior exchange, but this does not affect your legal rights.

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